FOS statistics published for Q2 2020/21

Regulatory Updates | 09/11/20

Showing the number of complaints we received between 1 July and 30 September 2020.

We received 119,214 enquiries and almost 69,000 complaints in this time – with over 5,900 complaints relating to Covid-19. We upheld 32% of complaints we received. For the full data set and analysis of the trends, see our quarterly complaints data page.