FOS publish data showing the number of complaints they received between April and June 2019.
Regulatory Updates | 21/08/19
In the first three months of this financial year they received 136,681 new enquiries and 70,304 new complaints – with 12,538 complaints passed to an ombudsman for a final decision. On average, they upheld 30% of the complaints they resolved.
They’ve also published, for the first time, the complaints they received about claims management companies (CMCs), since becoming responsible for complaints about CMCs in April 2019.