FOS: Our stategic plans and budget for 2019/2020

Industry News | 29/03/19

The Financial Ombudsman Service have published their plans and budget for 2019/2020. This sets out plans for the upcoming financial year, following on from the responses received to recent plans and budget consultation.

In summary it covers:

• the number and types of cases we expect to see this coming year
• how we’ve prepared for when our remit extends to handling complaints made by small and medium-sized enterprises (SMEs) about financial businesses and to complaints made by customers about claims management companies
• details on our budget for 2019/2020
• a look ahead at our longer term strategy