FOS misses some key performance targets

Reports | 29/11/22

The publication of the Financial Ombudsman Service (FOS) Annual Report last week highlighted notable performance targets that were missed. Whilst the FOS performed well in areas of quality and business satisfaction, compared to 2020/21, customer satisfaction for non-upheld cases was at 36% against a target of 45%. FOS also took an average of 6.4 months to resolve cases, against a target of 4.2 months.

Source: FOS