FOS launches consultation on complaint recording proposals
Industry News | 07/03/23
The Financial Ombudsman Service (FOS) has this week launched a consultation on a new proposal to introduce changes to reporting business-specific complaints data. It includes a proposal to introduce a new category for recording complaint outcomes, where firms proactively settle a FOS-referred complaint with a fair offer before a detailed investigation is necessary. The consultation is only open for two weeks, closing on 20th March 2023.