Financial Ombudsman Service in eye of a new storm

After years of bitter discord between small companies and financial institutions, there is agreement at last that business owners have scant access to justice when the relationship with their lender goes sour.

The Financial Conduct Authority, groups representing small employers, the government and even big banks have arrived at a consensus that business customers need somewhere independent to bring complaints when they feel that they’ve been mistreated. Sadly, though, that’s where the accord ends.

Source: The Times
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