Financial Ombudsman Service consultation

The Financial Ombudsman Service (FOS) is consulting on proposals to temporarily change the way that the outcome of certain complaints is reported.

The FOS is exploring and implementing a number of initiatives to enable it to move faster and reduce customer waiting times. Among these is a temporary change to the way firm-specific complaints data is published. The FOS is proposing that – for a limited period – FOS complaints that are settled proactively by firms before they have been assessed by a case handler will not count towards the uphold rate.

The deadline for responses to the consultation is 18th October 2021.

Source: FOS