FCA’s Sheldon Mills speech on implementing Consumer Duty

Last week, FCA’s Executive Director of Consumers and Competition, Sheldon Mills, delivered a speech on implementing the Consumer Duty. At the ‘Countdown to Implementation of the Consumer Duty’ event, hosted by Deloitte LLP, Sheldon spoke about addressing the ‘frog in the room’ (referring to the duty). He talked about breaking the requirements down into baby steps, innovation and staying on track to deliver the duty. Sheldon also highlighted that one of the next steps for the regulator was to issue a survey to around 600 small firms in respect of implementation.

Source: FCA