FCA speech on the countdown to the Consumer Duty

Last week, FCA’s Executive Director of Consumers and Competition, gave a speech addressing the countdown to the Consumer Duty deadline of 31^st July. Acknowledging that many firms and individuals have worked tirelessly to meet the deadline, he encouraged all firms to strive to meet the higher standards and expectation. He talked about focus on culture and use of technology to help deliver good consumer outcomes. However, there was also a warning in his message that the FCA will act promptly and swiftly where they identify consumer harm and risk. You can read Sheldon’s full speech here.

Source: FCA