FCA speech – How to flex your organisation’s power through culture and conduct

Emily Shepperd, Chief Operating Officer and Executive Director of Authorisations at the FCA gave a speech at City & Financial’s Culture and Conduct Forum.

Shepperd commented that as firms look to raise the bar under the Consumer Duty, they need to consider how their culture can help drive better outcomes. She talked about how enabling people to contribute, challenge and add value means listening, looking at processes and making changes to ensure people can perform at their best.