FCA Speech: Acting flexibly and treating customers fairly in the face of a pandemic

Industry News | 04/11/20

Speaker: Jonathan Davidson, Executive Director of Supervision – Retail and Authorisations
Event: Credit Week at the Credit Festival

• The pandemic is a challenging new scenario, and consumer credit firms and their staff have taken decisive and effective action.
• With this new phase of the crisis, there is no time for credit firms to rest on our laurels.
• We want to make clear our expectations around forbearance, the operational challenge for firms to overcome, the importance of vulnerability, and the future direction of the industry.