FCA – Service standards 2019/20 published

Regulatory Updates | 24/06/20

This page gives information about our performance in a range of areas, both statutory standards (as set by The Financial Services and Markets Act 2000 (FSMA) and other legislation) and voluntary commitments. It covers 60 service standards on activities including dealing with regulatory applications, telephone enquiries and other correspondence. This page focuses on our performance for the period 1 April 2019 to 31 March 2020.