FCA publishes issue 66 of Market Watch

Regulatory Updates | 11/01/21

The FCA has published issue 66 of Market Watch, setting out the FCA’s expectations for firms recording telephone conversations and electronic communications whilst alternative working arrangements, such as homeworking, are in place.

The update includes information on the risk from reduced monitoring, communications that must be recorded, the significance of having robust policies and importance of providing training if new or amended policies are introduced.