FCA publishes findings from Coronavirus linked forbearance study

Regulatory Updates | 25/03/21

The FCA have set out our findings from their review, where they considered mortgage and consumer credit firms’ implementation of Tailored Support Guidance since November 2020 and the operational readiness of firms to support customers in financial difficulty.

The FCA state that all lenders should review these findings and assure themselves that they have embedded and implemented the Tailored Support Guidance (TSG) within their firm. The FCA intend to complete further work to understand how firms have done this over the coming months.

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