FCA publishes final PPI guidance and consults on mailing requirements

Regulatory Updates | 07/11/18

The Financial Conduct Authority (FCA) has issued final guidance that clarifies its expectations about the handling of certain regular premium payment protection insurance (PPI) complaints. The FCA is also consulting on new rules requiring firms to write to around 150,000 consumers who had previously complained unsuccessfully to tell them they can make a new complaint and remind them of the deadline. The consultation on mailing requirements closes on 7 December 2018.