FCA publishes Dear CEO letter to CMCs regarding PPI

Regulatory Updates | 16/10/19

The Finanical Conduct Authority (FCA) has published a Dear CEO letter on the expectations it has of claims management companies dealing with payment protection insurance (PPI). The FCA has also made an announcement that some firms are struggling to deal with the volume of PPI complaints received, and may not be in a position to give a final response to customers until summer 2020.