FCA – PPI campaign response data

Regulatory Updates | 14/12/18

This data shows the numbers visiting our website, calling our helpline and contacting us on social media. The data provides useful insight into how many people our campaign has prompted to find out more about PPI via FCA channels. It also shows how satisfied they were with the services we provided.

We will publish two annual reports on the performance of our campaign and supervision strategy. The interim report is due to be published in the autumn of 2018 and a final report at the end of 2019. More information on how we measure success and on our campaign, including our key performance indicators, can be found in PS17/3: Payment protection insurance complaints: feedback on CP16/20 and final rules and guidance.