FCA fines Crosfill & Archer Claims Limited £110,000

Industry News | 06/07/21

The FCA fined claims management company, Crosfill & Archer Claims Limited, £110,000 for making unsolicited telemarketing calls to people who registered not to receive this type of sales call, where the firm had no evidence they had consented to receive the call or where the firm was unable to confirm what consent had been obtained on customer data purchased from third party data providers.

The fine was imposed originally by the Ministry of Justice, when it was responsible for regulating CMCs, but was appealed by the CMC.