FCA data show 4.29m complaints for first half of 2019

Regulatory Updates | 17/10/19

Press Releases Published: 17/10/2019 Last updated: 17/10/2019
The Financial Conduct Authority (FCA) has published the complaints figures for regulated firms for the first half of 2019. The data showed an increase in complaints from 3.91m in the second half (H2) of 2018 to 4.29m for the first half (H1) of 2019.

The increase in complaints was mainly driven by a 34% increase in the volume of PPI complaints received, from 1.58m to 2.12m. PPI complaints made up 49% of all complaints received during this period, continuing to be the most complained about product.