FCA confirms support for consumer credit customers impacted by coronavirus

Regulatory Updates | 19/11/20

The FCA has confirmed updated guidance to firms setting out enhanced support that should be available to consumer credit customers experiencing payment difficulties as a result of coronavirus (Covid-19).

The guidance covers users of personal loans, credit cards, store cards, catalogue credit, rent to own, buy now pay later, pawnbroking, motor finance and high-cost short-term credit.
The guidance will come into force on 25 November but the FCA encourages firms that are able to start providing this enhanced support sooner to do so.