FCA clarifies fairer treatment of regular premium PPI complaints

Regulatory Updates | 05/07/18

The consultation which will primarily affect firms that sold regular premium PPI and/or provided credit agreements which PPI covered, has been published following recent discussions with stakeholders which showed there is uncertainty about some complaints about regular premium PPI. Namely, should firms consider recurring non-disclosure(s) of the existence of, or level of, commission and/or profit share (‘RND’) when assessing these complaints?