FCA calls on firms to strengthen anti-fraud systems

Following the publication of its review of firms’ fraud controls and complaint handing, the FCA is calling on firms to do more to protect consumers from fraud, including authorised push payment (APP) fraud.

With more people potentially vulnerable due to cost-of-living pressures, and fraud methods evolving, it is critical that firms continually evaluate their approach and have robust frameworks in place to detect fraud, as well as effective support for victims when it happens.

Source: FCA