FCA and CMA publish data on banks’ quality of service

Regulatory Updates | 15/02/19

The Financial Conduct Authority (FCA) has published the complete set of comparable data from the main current account providers in the UK about the services they offer to consumers and to small businesses, and how far their customers recommend them, including both updated information and new data. The Competition and Markets Authority (CMA) has also published a second set of banking customer satisfaction results, following an independent survey of thousands of personal and small business customers.