COVID-19 – FCA statement on branch access for essential services for banks, building societies and credit unions

Regulatory Updates | 04/06/20

The Financial Conduct Authority (FCA) has published a statement setting out its expectations of firms as they reinstate essential services. The statement also provides advice for consumers who may need to access bank branch services.

The FCA does not expect banking services to fully return to normal immediately, and accepts there may be further adjustments required depending on the public health situation. Firms need to follow the relevant guidance from the government and the devolved administrations.