Complaint Form

Complaint Information

We are not able to decide any complaint but we do offer a conciliation service, to try and help in resolving a complaint.

Before submitting a complaint, please first check the company is a CCTA member. Members usually display the CCTA logo on their website, or you can contact the CCTA on +44 (0)1274 714959.

Completion of this form is needed if you would like the CCTA to help in trying to resolve your complaint. You or your representative must have complained to the firm named below first.

If you have complained to the firm and are unhappy with the response from the firm, you have the right to refer your complaint to the Financial Ombudsman Service (FOS).

Please complete all sections of the form if you would like the CCTA to try and help in resolving the complaint.

please email a copy of the agreement/account you hold with the firm you are complaining about to complaints@ccta.co.uk
if you have a representative handling your complaint, please supply their full details
read carefully the section headed ‘permission for CCTA to look at my complaint’ before submitting your complaint
if you have any difficulty filling in this form please call +44 (0)1274 714959

Complaint Form

CONTACT & COMPANY DETAILS

YOUR DETAILS

Full name*

Email*

Telephone

Address*

YOUR REPRESENTATIVE’S DETAILS IF THEY ARE COMPLAINING ON YOUR BEHALF

Full name

Mobile

Address

DETAILS OF THE FIRM YOU ARE COMPLAINING ABOUT

Company name*

Address

COMPLAINT DETAILS

DETAILS OF YOUR AGREEMENT/ACCOUNT WITH THE FIRM YOU ARE COMPLAINING ABOUT

Account Name(s)

Type of agreement

Agreement/Account Number

Start date

SUMMARY OF YOUR COMPLAINT

Please supply a brief summary of the nature of your complaint together with details of how you attempted to resolve it.

ADDITIONAL DETAILS ABOUT YOUR COMPLAINT

Please provide any additional information you think might be helpful. For example, details of any phone calls or letters which you think are important in relation to your complaint.

ADDITIONAL DETAILS

ADDITIONAL INFORMATION WE NEED TO KNOW ABOUT YOUR COMPLAINT

Has the firm served you with any legal notices?YesNo

Has the firm made a final decision about your complaint?*YesNo

Was the final decision in writing?YesNo

what would you like to see happen to resolve your complaint?

PERMISSION FOR CCTA TO CONSIDER MY COMPLAINT

I request Consumer Credit Trade Association to look at my complaint and I understand that:

you will handle my personal details for the purposes of this complaint only and will not hold those details for longer than necessary
you may have to exchange my personal information and details of my complaint with the firm I am complaining about
my request to the CCTA to look at my complaint does not affect any time limit (the Limitation Period), which applies to any right I may have to refer my complaint to the Financial Ombudsman Service or to take legal action against the firm I am complaining about.

I authorise:

you to deal with my representative, if any, in relation to my complaint
the firm I am complaining about to provide you with any information, details and documentation relevant only to my complaint
the firm I am complaining about to discuss with you the details of my complaint.

PLEASE TICK TO CONFIRM ACCEPTANCE OF THE STATEMENT ABOVE

IMPORTANT: If your complaint is regarding a joint agreement/account, ticking this box confirms that both agreement/account holders have read and accepted the statement.

I/We Accept