Complaints to FOS on debt collection

Industry News | 05/02/19

The Financial Ombudsman Service (FOS) has published new data on complaints that it has dealt with in 2018 on debt collection. FOS dealt with around 3,300 enquiries about debt collection and took on over 1,000 new complaints for investigation. The complaints cover credit and consumer loans, such as, mortgages, credit cards and personal or business loans. The FOS is calling for debt collection firms to improve their practices for supporting vulnerable consumers.