The FCA’s latest review of outcomes monitoring sets a clear benchmark for firms under the Consumer Duty. This keynote will explore the regulator’s examples of good and poor practice, from meaningful outcome definitions, thresholds, and governance to weaknesses such as high-level MI, overuse of operational MI and limited evidence of customer impact.
It will translate the findings into practical steps for consumer credit firms and show how Assure 4 uses regulatory expertise and AI-enabled technology to deliver scalable, consistent and audit ready outcomes testing across the customer lifecycle.