CMA publishes further details on cancellation and refund updates

The Competition and Markets Authority (CMA) has published further detail on its opinions on the law in relation to cancellations and refunds during the coronavirus pandemic. The CMA remains of the view that a consumer will generally be entitled to a refund when they have paid money in advance for services or goods that cannot be provided because of the coronavirus pandemic. Given the evolving situation, the CMA has provided greater detail on issues such as the difference between lockdown laws and government guidance, and their impact on cancellations and refunds.

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