Charity calls on government to end ‘thuggish’ debt letters during coronavirus crisis

Money and Mental Health’s research shows that rules in the Consumer Credit Act (1974) compel lenders to send intimidating letters to people struggling with many types of debt. By law, these letters have to contain threatening and confusing language, often alongside threats of court action.
For example, the legislation demands that lenders’ debt letters must include complex and intimidating text in full when people are seriously behind on payments, and that this should be capitalised or in bold text.

The research also shows that 100,000 people in problem debt attempt to take their own lives each year in England, and that these letters are a key contributing factor.

Source: The Money and Mental Health Institute
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